In manufacturing, reliability isn’t optional. Every minute of downtime chips away at productivity, strains your maintenance teams, and adds stress to already tight schedules. You’ve got legacy equipment, workforce challenges, and supply chain delays to juggle, all while trying to keep your operation running safely and efficiently.
Managing those pressures individually is difficult enough. Managing them all at once can feel impossible. In fact, the majority of downtime costs come not from the actual repair work, but from the time spent diagnosing the problem or finding the right resources to fix it. What if you could eliminate that with just a phone call?
That’s where Rockwell Automation’s Integrated Service Agreement (ISA) comes in. It’s a single, unified service plan designed to simplify support, extend the life of your equipment, and help you get more value out of every automation asset in your facility. Instead of piecing together different contracts for technical support, training, repairs, and spare parts, an ISA consolidates them into one clear agreement with one consistent point of contact.
A Smarter, More Predictable Way to Support Your Operation
The ISA brings together the core services that keep facilities running: technical support, repairs and remanufacturing, learning and workforce development, and analytics-based insights. It’s built to address the key challenges that manufacturers face today: unpredictable downtime, limited skilled labor, aging infrastructure, and shrinking budgets.
With a Rockwell ISA, you gain access to expert technical assistance 24/7, faster problem resolution, and clear visibility into the health and lifecycle of your automation assets. It’s a proactive approach to maintenance, not a reactive scramble after failure.
The agreement reduces administrative complexity and creates predictable maintenance spend year over year. That level of predictability makes budgeting simpler and more strategic, allowing you to plan with confidence rather than react to the next equipment issue.
Rockwell’s approach also supports your workforce in a meaningful way. Skilled technicians are retiring faster than replacements can be trained, and the learning curve for modern automation systems is steep. The ISA helps bridge that gap by giving your team access to Rockwell’s engineers, remote monitoring, and modern training resources. It’s like adding a virtual bench of experts to your maintenance department, ready to step in whenever they’re needed.
Reducing Risk and Extending Equipment Life
Many facilities are running control systems that are more than a decade old. That hardware may still function, but the risk of obsolescence grows every year. Rockwell’s ISA helps you stay ahead of those risks by combining real-time data insights with lifecycle status tracking. The agreement helps you identify at-risk components before they fail, plan upgrades in phases, and extend the useful life of your existing assets through remanufacturing and modernization support.
That same level of foresight applies to downtime as well. The ISA directly addresses that wasted time by giving you faster access to the right people and tools, reducing the impact of unplanned events on your production schedule.
The Real Value: Partnership and Peace of Mind
When you look beyond the service offerings, the ISA represents a partnership between your facility and Rockwell’s global support network, built on shared accountability. Instead of simply reacting to emergencies, your operation gains the structure, data, and expert guidance to prevent them. And with one agreement, you get consistency across the board: same pricing, same response time, same level of care.
At HESCO, we’ve seen how these agreements can transform maintenance strategies from reactive to proactive. We work with manufacturers to identify where an ISA fits best, whether it’s supporting older drives that are approaching end-of-life, managing obsolescence risk across multiple sites, or helping your maintenance team focus on higher-value work. When paired with an Installed Base Evaluation (IBE), an ISA gives you a complete view of your automation landscape and a clear roadmap to sustain it.
Start Building a More Reliable Future
Downtime will always be part of manufacturing, but how you prepare for it makes all the difference. A Rockwell Integrated Service Agreement helps you take control of that uncertainty. It gives you the tools, insight, and expertise to minimize disruptions, extend the life of your assets, and build a stronger, more predictable maintenance strategy for the long term.
If you’d like to explore how an ISA could strengthen your operation, HESCO can help. Our team can assess your current service coverage, walk you through the available ISA tiers, and tailor a plan that aligns with your facility’s specific goals.
Talk to your HESCO representative today to get started, or schedule time with us to learn how an ISA can support your facility’s reliability and growth.
